Frequently Asked Questions

Yes! We've made the first 1–2 lessons of every workshop available for free, so you can get a feel for each instructor's style before subscribing. Head to thegnomonworkshop.com/subscription when you're ready.

Absolutely! With any subscription — Monthly or Annual — you get unlimited access to all 350+ video workshops and 1,500+ hours of training in our library, including downloadable project files where available.

No! As long as you have an active subscription and an internet connection, you have 24/7 unlimited access. There are no time limits or viewing restrictions for active subscribers.

Cancelling stops recurring payments, but your subscription stays active until its expiry date. Cancel at least three days before your renewal date to avoid being charged for the next cycle. You can cancel anytime via SUBSCRIPTION in your Account Settings.

You can change your plan at any time by editing SUBSCRIPTION in your Account Settings.

Yes! Gift 1, 3, 6, or 12 months at thegnomonworkshop.com/gift. Your recipient will receive an email with their gift card and redemption instructions, and you'll receive a receipt by email.

No. Our system is tied to one user per email and credit card. Sharing your account could result in termination. Please review our Terms and Conditions. For group access, see our Team License options on the Subscription page.

No. The Gnomon Workshop library streams content via the library's integrated player.

Our tutorials stream at the optimal quality for your connection speed. We recommend a minimum of 5 Mbps for standard playback and 15 Mbps or higher for the best HD experience.

Project files help you practice a lesson or deconstruct an instructor's workflow. When available, they can be downloaded as a .zip archive from the Tutorial Page by clicking the Download Project Files link.

Project files are for educational purposes only. They may be used in personal work provided credit is given to The Gnomon Workshop and the instructor. They cannot be used in commercial work.

Yes. Click the Dashboard tab under your name in the upper-right corner to see your viewing history and resume from where you left off.

We do not currently offer certificates for tutorial completion.

Click New Playlist, add the playlist details, and click Create Playlist. Your playlists are private to you.

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We do not accept PayPal, checks, or wire transfers for individual accounts.

Our payment provider Stripe uses industry-standard SSL encryption to protect your card details. Only orders from secure, SSL-enabled browsers are accepted, and all transactions are processed on Stripe's secure servers.

The Gnomon Workshop never sells customer information to third parties. Your email is used only for order confirmations and subscription updates. To request data deletion, contact support@thegnomonworkshop.com.

All sales are final and non-refundable. Please review your order carefully before submitting. If you encounter a technical problem, we will do our best to resolve it quickly.

Enter your promotional code at checkout. Common reasons a code may appear invalid:

• Codes are case-sensitive — check for typos
• The deal may have expired
• The code is a first-order welcome discount only
• You're attempting to combine promotional offers

If you see "Invalid Coupon", click inside the coupon field, select all, press delete to clear any hidden spaces, then re-enter your code. Still having trouble? Contact support.

For single-user licenses, subscribing online is best. Studios or institutions interested in multi-user subscriptions can process Purchase Orders via our Contact Form.

Yes. We have Team Licenses available for schools and libraries. For a no-obligation quote, please submit a quote request and a team member will get back to you as soon as possible.

A Team License suits any team of 2 or more artists at a company or educational institution. It scales to accommodate hundreds or thousands of artists across multiple groups or departments. Contact us for a quote.

Each Team License includes a unique subdomain (e.g. yourcompany.thegnomonworkshop.com). Your Team Administrator has full control over users — inviting, assigning, and revoking access, usage tracking, and creating playlists.

Every user gets their own login with 24/7 access to our full library of 350+ workshops. The Administrator Dashboard also allows purchasing additional seats and running usage reports.

We're always happy to discuss your needs and find a solution that fits your budget. Contact us for a quote.

Click the Request a Quote button on the Subscription page.

A Team License is valid for 1 year from purchase and auto-renews annually if paid by credit card. You can cancel at any time to stop auto-renewal while retaining access through the purchased period. Cancellations mid-term are not eligible for pro-rated refunds.

Additional seats purchased mid-term are prorated to align with the original expiry date. For pricing questions, contact us.

The Administrator Dashboard lets you invite users by email. Once they accept, you can assign their license seat (active immediately), revoke access, monitor viewing activity, and create or assign Teams. For bulk invites, upload a .csv file to invite users at once.

In the Administrator Dashboard you can create Teams (or groups) and organize users by specialty or department. Teams are managed from a dropdown in your account dashboard, with easy options to add teams and move users between them.

A Team Administrator can assign and revoke license seats, rename and manage users within their Team, and create Playlists for Team members.

A Team Administrator cannot edit usernames or passwords, delete user accounts, invite new users, create new Teams, buy additional seats, or access billing and invoicing details.

Team Administrators can create Playlists for the Teams they oversee and enable access for specific Teams from within the Administrator Dashboard.

Click USAGE HISTORY from the account dropdown menu. You can view all users on your account and filter by single or multiple users to see their full activity history.

Log in to your account and navigate to the Account Settings page to update your password.

Yes — you can log in from any internet-connected device. However, you can only be logged in on one device at a time.

The best way to reach us is via our Contact Form. Emails are responded to daily, Monday–Friday.

We strive to respond to all emails within 1 business day, and our Contact Form is always the best route. If you need to speak with someone directly, call +1 (323)-400-5294. Office hours are Mon–Fri, 9 AM–6 PM Pacific Time. If you reach voicemail, please leave a message or use our Contact Form.